RETURN POLICIES FOR IN STORE PRODUCTS AND SERVICES

At Crossroads Apothecary, we know that sometimes things don’t go as planned. Please take a moment to review our return guidelines below—we want to make the process as smooth as possible because we care about your experience.

 Please Note: This policy guideline applies only to products purchased directly from Crossroads Apothecary. Items ordered through outside vendors (such as Fullscript, WholeScripts, etc.) must be returned through those vendors according to their policies.

Product Return Policy

  • Returns are accepted within 30 days of purchase for unopened products in their original, saleable condition. A receipt must be provided for all returns.

  • Shipping fees are non-refundable.

  • Certain items cannot be returned for health, safety, or logistical reasons, including:

    • Open products

    • Special order products

    • Refrigerated products

    • Personal use/ beauty products

    • Fundraising items

    •  Promotional items

    • Medical devices (such as FLOW Lymphatic devices, Vielight devices, etc.)

Program & Service Refund Policy

  • Apothecary Supplement Access Programs

    • Program applies only to the patient named on the contract.

    • Non-transferable to family or friends. Cannot be refunded.

  • Longevity Program

    • Program applies only to the patient named on the contract.

    • Non-transferable to family or friends.

      Refunds for discontinued participation are pro-rata for whole months remaining, minus administrative and intake fees of $450/$250.

  • LET / FLOWpresso Treatments

    • Sessions should be used within three months to ensure optimum results.

    • Packages expire after six months.

    • Non-transferable to family or friends.

    • No reimbursement for unused sessions.

    • No-shows are subject to a $25 fee and forfeiture of the session.

    • Tardiness may result in session forfeiture or possible reschedule.

  • PEMF Treatments

    • Sessions should be used within six months to ensure optimum results.

    • Packages expire after six months.

    • Non-transferable to family or friends.

    • No reimbursement for unused sessions.

    • No-shows are subject to a $25 fee and forfeiture of the session.

    • Tardiness may result in session forfeiture or possible reschedule.

Thank you for your understanding and support.